Susan Lucci Steals Flo's Show in Progressive's Soapy Campaign

Insurer Takes a Dramatic Spin With Celebrity Guest Star

By Adrianne Pasquarelli. Published on Apr 28, 2017

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Progressive Corp. puts a dramatic spin on the pitfalls of insurance with a new campaign "The Turns We Take." The four-part soap-opera-esque series includes three 30-second spots with Susan Lucci of "All My Children" fame. Three of Lucci's spots include alternate endings. In the ad, a fur coat-wearing woman storms into a lavish room and tells a cardigan-clad gentleman that she's leaving him. "You haven't noticed me in two years!" she cries. "I was in a coma," he laments. Longtime Progressive spokeswoman Flo pops into the frame to helpfully mention that the insurer's Snapshot reward program for good drivers is a great way to show appreciation.

Right on cue, Lucci descends a grand staircase with a heart-stopping declaration. In one spot, she, too, wakes from a coma! In another, she realizes she can walk again! In all three, she's dismissed by the dude. "Go back to your room, Susan Lucci," he snarls. In addition to the four initial TV spots, Progressive will run 15-second promo clips on social media.

The new campaign, which debuts May 1, is in keeping with Mayfield, Ohio-based Progressive's continued strategy of what Chief Marketing Officer Jeff Charney has dubbed "memory lane marketing." The new spots should appeal to consumers who remember watching Lucci in her four-decade career as a soap character and cut through the clutter of the competition by tapping into that emotional beat.

"We created the world's shortest soap opera -- complete with everything that makes a good soap opera, like captured emotion and cliffhangers," said Charney. "With today's generation, short bursts of content is what they're used to seeing."

In the past, Progressive, which spent $515.9 million on measured media in the U.S. in 2015, according to Ad Age's Datacenter, has incorporated the Kool-Aid man and Bingo in its marketing as well.

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Apr 28, 2017
Visual Effects:
Brickyard VFX

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